Tired of

spotty

lousy

mediocre

hit-or-miss

unreliable

mobile service?

Our Pronto Founders offer is our way of saying thank you for your trust, rewarding our earliest subscribers with our very best offer—Founders pricing for life! 

Everyone who pre-registered at prontomobile.com prior to our launch will be sent an early access invitation for a free 15-day trial and if they love Pronto, they’ll have the opportunity to subscribe to the Pronto plan of their choice at crazy low Lifetime Founders prices. 

Didn’t pre-register? We’ve got some good news. We are new! Our plan is to keep our Lifetime Founders pricing around until we’re humming. But don’t delay—Founders prices won’t last long and are subject to change without notice. 

Full offer details are available here, but here are the key details, you must: 

• reside in the United States 
• provide a valid US credit card  
• start your 15-day free trial by the deadline communicated in your Pronto email invitation 
• complete the feedback survey prior to trial end 

Pronto is responsible for sending the email invitation, if the provided email was valid. Pronto is not responsible for delivery and receipt of the email invitation. 

You’ll receive a reminder 3 days before your trial ends with a link to cancel Pronto. We hope you won’t leave but this is our pledge for full transparency! If you don’t cancel, you’ll seamlessly rollover to Pronto service at Founders rates. 

Founders may upgrade their plan at any time at a monthly discount for life off the then-published plan rates equal to the currently published price of their plan less their Founders price for the same plan. Downgrades will not be allowed. 

To maintain Founders pricing, customers must actively use their Pronto Mobile service every month, continue to reside in the United States, maintain a valid US credit card on file, and remain in good standing by making on-time payments for applicable charges.

#1. Game-changing mobile service that delivers unbeatable mobile reliability

Only with Pronto do you get access to the big three nationwide carriers plus many of the smaller regional providers – with automatic, real-time switching to the best available connection. 

And, rest assured, Pronto provides full access to every major carrier's 5G networks plus their legacy networks. 

#2. Real value, real transparency, real people offering responsive service 

At Pronto, we're on a mission to end hit-or-miss mobile—and here's the best part—we want to earn your business each and every month. That's why we offer: 

• 15-Day free trial—no risk, no obligation (seriously!)
• Value-packed, no-contract, competitive plans—each with access to the big 3 carriers and unlimited switching to best available connection
• Making it Right—Customer Satisfaction Guarantee (we put our money where our mouth is)

• Customer Give and Get Referral Program—More details coming soon 

Probably, but let’s make sure. There are two requirements:

#1. You need an unlocked phone.

Here’s how to check to see if your phone is locked:

• iPhone iOS: Go to Setting > General > About. Scroll down to Carrier Lock. If it says "No SIM restrictions," your phone is unlocked. If it mentions a carrier, the phone is locked.
• Samsung: Go to Settings > Connections > Mobile networks > Network operators. If you can search for and see available networks, your phone is unlocked. If you see "Network locked" or cannot access this option, your phone is locked.
• Google: Go to Settings > Network & internet > SIMs. Look for "SIM status" or tap your carrier name. If you see "Network locked" or a specific carrier name under restrictions, your phone is locked. If no restrictions are shown, your phone is unlocked.
• Other Android phones: Go to Settings > Network & internet (or Connections) > Mobile network. Look for "Network operators" or "Choose network." If you can manually search for networks, your phone is unlocked. If this option is grayed out or shows "Network locked," your phone is locked to a carrier.

#2. You need a phone with eSIM support.

iPhone 11+, Samsung S20+ and most other recent model phones support eSIM.

Not sure about your phone? Open the phone dialer, then call *#06#. If you see an EID number, your phone supports eSIM.

Want to use Pronto and your existing carrier plan (e.g., during your Pronto trial)? Open the phone dialer, then call *#06#.

• If you see two IMEI numbers, you’re set if you have an iPhone 13+ and Samsung S24.
• For earlier models that offer one eSIM and one physical SIM, Pronto will require the eSIM spot.
• If only one appears, Pronto will become your primary service (an excellent choice!).

Still not sure? You can always ask your carrier’s customer service:

• AT&T: 800-335-4685
• T-Mobile: 1-800-937-8997 
• Verizon: 1-800-837-4966 
• US Cellular: 800-766-9811

Want to speak to a real person for assistance? We're here to help. 

If your phone offers dual eSIM support (most recent models do) you can keep your current plan while you try Pronto.

You'll receive a Pronto phone number for calling and texting using your Pronto trial account. As part of the simple set up, we'll show you how to move between your current carrier plan and Pronto, for voice/text and/or data. It's easy! 

Love Pronto and want to stay? You can port your current phone number to Pronto or use your Pronto number. The choice is yours. 

Even with Pronto, if none of our partner networks have an acceptable signal where you are, there’s no connection—at least for now. We’re just getting started—expect continued innovation, like satellite services, in the near future. 

In the meantime, if you’re not connected, we’ll be constantly searching for a signal. The moment one’s available, Pronto will connect you—automatically.

And as part of our commitment to better mobile for everyone, we'll share insights on trouble zones with our partners to help improve coverage over time.

With our automatic switching, we’re able to do most of the heavy lifting behind the scenes so most of the time, you won’t even notice that you’ve been switched.  

On-demand switches typically take between 15 and 90 seconds, with an average of 25 seconds (or less than a TV commercial). It’s light-years ahead of the industry standard of hours (if not days). And if you ever lose your connection before the switch is complete, rest assured we’re on it—searching for a better signal to get you back online, Pronto!

NOTE: Your device also plays a role in how quickly we can switch networks, with newer standards and devices enabling us to switch you faster. Count on Pronto to be continually on the lookout for the best available connection—and new innovations for us to get you their faster and ever-more seamlessly. 

We're glad you asked. The big guys like to be in control, so it’s not possible to do a “hot hand-off” from one network to another (yet). But, our use of VoIP (voice over internet protocol) means that when there's a quality network available and we can perform the switch quickly, you may just experience a temporary pause in the call. The same is true on apps such as Zoom, WhatsApp, Skype or FaceTime.

Our recommendation? If your connection weakens, you can end the call. Within a minute, we'll be on the hunt for a better signal or you can use the in-app on-demand network switching button. And, if you do lose connection completely, don't worry—we'll automatically start searching for the best available network to get you back online fast. Our goal is that you never have to say “can you hear me now?”

We're serious about mobile reliability and hope you are too! By providing your credit card, you're set to join Pronto at the end of your free trial on our Starter 5 plan at exclusive Founders prices of just $10/month-life.

Rest assured, you can change your plan at anytime. And, we will remind you by email 3 days before your trial ends with three options:

1. Do nothing, and you'll automatically join Pronto on our Founders Starter 5 plan.

2. Upgrade to the plan of your choice also at Lifetime Founders prices.

3. Cancel using the self-serve link or contacting us at help@prontomobile.com or 1-800-654-3099.  

Our Customer Care team is available 8:00 a.m. to 6:00 p.m. ET, Monday to Friday—and as we grow, so will our hours. You can call us at 1-800-654-3099 or reach us by emailing help@prontomobile.com. You can also visit our comprehensive online Help Portal. Chat is coming, too!