Customer Satisfaction Guarantee

Making it Right!

The Pronto Customer Satisfaction Guarantee entitles customers to a refund if we fall short of our core promises: access to all the US mobile networks, automated switching to the best available network in real-time, and exceptional care. Whether the issue has your hair on fire (we sure hope not!) or feeling like we’re not paying attention to you, this guarantee is our commitment to earning your trust daily—and constantly seeking improvement to serve you better. 

Whether the issue has your hair on fire (we sure hope not!) or we’re just not paying attention to you, this guarantee is our commitment to earning your trust daily—and constantly seeking improvement to serve you better.

How It Works

If Pronto lets you down, the day of service is on us—no questions, no hassle, no unnecessary back-n-forth. If the issue drags on (we’re truly sorry, it’s the last thing we ever wanted), we’ll take an honest look with you at the situation and extend the number of qualifying days to fit the situation. 

Qualifying reasons

✅ Technical issues: Something broke on Pronto’s end—our switching technology didn’t work as designed.

✅ Customer care: We didn’t resolve your issue satisfactorily.

✅ Other mishaps: Any reasonable scenario where we didn’t deliver on our promise.

We’ll always treat you fairly, but there’s a fair exception:

❌ Our guarantee is to find the "best available network" and most of the time we’ll find you a rock-solid connection, but when all the carriers can only provide a not-so-good connection or no connection at all—even Pronto can't solve that!

Simple Terms
While we’d rather skip the fine print, we do have a few reasonable terms—because let’s face it, free service is hard to resist. 

Eligibility: You have an active Pronto paid plan (use your 15-day free trial to make sure Pronto’s for you!).  

Timing: The issue happened within the last 30 days.

Reason: Pronto fell short of its core promises.

Process: Just call us and we'll sort it out right away. You'll get a credit on your next month's service, or if we've really let you down and you want to leave, we'll refund the issue plus any unused paid service days.  

Why? Because loyalty should be earned. If we miss the mark, we want to make it right.

 

Published: August 20, 2025. Subject to change without notice.