Set up Pronto on your phone

Once you’ve signed up for a Pronto Mobile plan (including our 15-day Free Trial plan), your Pronto eSIM will be sent to you by email with set up instructions. It is also available to you at any time in your my.prontomobile.com account, along with activation codes for both iOS and Android should you prefer or have issue scanning your QR code. 

The process is as follows: 

1. Scan the QR code: Display the eSIM QR code on another device or use a printed copy. Ensure your phone has a stable Wi-Fi connection. Open your phone camera and scan the QR code. Follow the on-screen instructions to install your eSIM.
2. Download the Pronto Mobile app: You’ll find the Pronto Mobile app available for free download here for iOS and here for Android. To log in, use the same email you used to sign up for Pronto and the verification code sent to you immediately after submitting your email. 
3. Verify your set up: It’s a quick and easy process. We’ll walk you through each step and track your progress as you, right in the Pronto Mobile app where we customize the instructions based on your phone type. Trialing Pronto or using Pronto as a backup service? We also include instructions on how to use your current carrier plan and number for voice and Pronto for data, and switch to Pronto for voice if you current carrier lets you down. 

That’s it. If you prefer reviewing instructions on a second device or on your desktop, you’ll find the full set up instructions for iOS, Samsung, Google and other Android phones here.