Skip to content
  • There are no suggestions because the search field is empty.

Data/Internet connectivity issues

If the Pronto eSIM is installed on your phone but data is not working:  

  • To begin, check to see that signal strength bars are displayed in the upper right corner of your device’s home screen. If no bars are displayed after a minute or two in that location, there may be no cellular coverage available from any mobile carrier in that location.  Go to a different location where you know there to be cellular coverage of at least one carrier.
  • Ensure your Pronto eSIM profile is listed and enabled in your device settings. If you have multiple SIMs, ensure that the Pronto eSIM is turned on and selected as the SIM for mobile data.
  • Then, check all required settings, including APN, data roaming, and automatic switching requirements. You can find these detailed by phone type here. 

If your Pronto eSIM is installed and your settings are correct: 

  • Turn airplane mode on for 30 seconds, then off. With Wi-Fi off, try using Pronto. 
  • Reboot your phone. With Wi-Fi off, try using Pronto. 

NOTE: If you have reached your plan’s monthly high speed data limit, we will continue to provide you with data service but at slower speeds (512 kbps). This does not apply to usage during your Free 15 Day Trial. You can check your data usage on the main screen of the Pronto Mobile app. 

If it still doesn’t work, please contact us—we’re here to help.