Data/Internet connectivity issues

If the Pronto eSIM is installed on your phone but data is not working:  

• To begin, ensure your Pronto eSIM profile is listed on your phone and enabled. If you have multiple SIMs, ensure the Pronto eSIM is turned on and selected as the SIM for mobile data.
• Then, check all required settings, including APN, data roaming, and automatic switching requirements. You can find these detailed by phone type here. 

If your Pronto eSIM is installed and your settings are correct: 

• Turn airplane mode on for 30 seconds, then off. With Wi-Fi off, try using Pronto. 
• Reboot your phone. With Wi-Fi off, try using Pronto. 

NOTE: If you have reached your plan’s monthly high speed data limit, and with the exception of the Free 15 Day Trial plan, we will continue to provide you with data service but at slower speeds. You can check your data usage on the main screen of the Pronto Mobile app. 

If it still doesn’t work, please contact us—we’re here to help.