Skip to content
Contact us
  • There are no suggestions because the search field is empty.

August 20, 2026 Upgraded Pronto eSIM

We're upgrading Pronto on Day, August 20, 2026 to deliver faster connectivity, quicker network switching, and the option to switch on demand to the network of your choice!

After the upgrade, customers must install a new Pronto eSIM.

  • The upgrade will take up to three hours (but likely just one hour). We'll email you as soon as it's complete and your new eSIM is ready to install.

  • From the start of the upgrade until you install your new eSIM, you won't be able to send or receive text messages. Your Pronto data and calling will continue to work for a 48-hour grace period.

  • Your phone number, plan, renewal date, and payment information will stay exactly the same. 🚀 You'll still have access to the Big 3 networks with real-time switching—just faster, with new switching controls.

How to Install your upgraded eSIM:

  1. Wait for our email confirming your new eSIM is ready.
  2. While on a strong WiFi connection, delete your current Pronto eSIM (steps by phone brand below)
  3. Go to my.prontomobile.com and use the same email you signed up with to verify your email.
  4. Select Install this eSIM and follow the prompts.
  5. Open the Pronto app — make sure you’ve got the latest version for iOS or Android.
  6. Select Setup and follow the instructions to validate your settings.

How to delete your eSIM:

  • iOS: Go to Settings > Cellular (or Mobile Data). Select the eSIM you want to remove. Tap "Delete eSIM" or "Remove Cellular Plan." Confirm deletion when prompted.
  • Samsung: Go to Settings > Connections > SIM manager. Select the eSIM you want to remove. Tap "Remove" or tap the three dots menu and select "Remove." Confirm removal when prompted.
  • Google Pixel: Go to Settings > Network & internet > SIMs. Select the eSIM you want to remove. Tap "Erase SIM" or the trash icon. Confirm deletion when prompted.
  • Other Android phones: Go to Settings > Network & internet (or Connections/Mobile network). Look for "SIM cards," "SIM manager," or "Mobile networks." Select the eSIM you want to remove. Look for the "Remove," "Delete," or "Erase" option. Confirm when prompted.

Full visual setup instructions available here. Need a hand? We’re here to help.