Is my phone compatible?

Probably, but let’s make sure. There are two requirements:

#1. You need an unlocked phone.

Here’s how to check to see if your phone is locked:

iPhone iOS: Go to Setting > General > About. Scroll down to Carrier Lock. If it says "No SIM restrictions," your phone is unlocked. If it mentions a carrier, the phone is locked.
Samsung: Go to Settings > Connections > Mobile networks > Network operators. If you can search for and see available networks, your phone is unlocked. If you see "Network locked" or cannot access this option, your phone is locked.
Google: Go to Settings > Network & internet > SIMs. Look for "SIM status" or tap your carrier name. If you see "Network locked" or a specific carrier name under restrictions, your phone is locked. If no restrictions are shown, your phone is unlocked.
Other Android phones: Go to Settings > Network & internet (or Connections) > Mobile network. Look for "Network operators" or "Choose network." If you can manually search for networks, your phone is unlocked. If this option is grayed out or shows "Network locked," your phone is locked to a carrier.

#2. You need a phone with eSIM support.

iPhone 11+, Samsung S20+ and most other recent model phones support eSIM.

Not sure about your phone? Open the phone dialer, then call *#06#. If you see an EID number, your phone supports eSIM.

Want to use Pronto and your existing carrier plan (e.g., during your Pronto trial)? Open the phone dialer, then call *#06#.

If you see two IMEI numbers, you’re set if you have an iPhone 13+ and Samsung S24.
For earlier models that offer one eSIM and one physical SIM, Pronto will require the eSIM spot.
If only one appears, Pronto will become your primary service (an excellent choice!).

Still not sure? You can always ask your carrier’s customer service:

Want to speak to a real person for assistance? We're here to help.