International service access issues

Unless explicitly included in your Pro 30 or Premium 50, international services must be purchased prior to use. 

Quick first checks: 

• Make sure Airplane mode is off.
• Try turning off your mobile device, wait about 10 seconds, and turn it back on. 
• Check if service is available in the country you’re visiting, calling or texting. 
• Perform a manual network selection to a Partner Mobile roaming partner in that country at least three times. 
• Log in to your my.prontomobile.com account to ensure you have sufficient funds in your International wallet. 

Issues with calls or text: 

Double check the phone number and make sure you are dialing it correctly. 

• Dial the plus sign + followed by the country code before the number. 
• If using your phone’s native dialer, press and hold the zero (0) to add the plus sign. 
• To call/text US and Canada, dial +1, the area code, and the number (e.g., +1-555-555-5555). 
• To call/text other countries, dial + followed by the country code, city code, and number. 
  • You can search and find the country code here. 
  • If there is a zero listed before the city code, remove the zero. 
  • If you hear an automated message that says a two digit number, you must enter the number you hear to complete the call. 
• For emergency calls, dial 1-1-2 when traveling internationally. 
  • 9-1-1 may also be used in some countries in addition to 1-1-2. 
  • If in doubt, check the local directory or other resources for the emergency number in that country. 
• Toll-free numbers like 1-800 and 1-888 may not work while abroad. Seek alternative numbers for any you may want to call while travelling. 

Issues with data: 

• If you’ve validated that purchased/sufficiently funded data roaming, and tried the quick first checks above, follow our standard data troubleshooting steps here. 
• Remember: Pronto’s automatic network switching is available in the United States only—at least for now!

Still having issues? Contact us—we’re here to help.