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International voice and text service issues 

Unless explicitly included in your Pro 30 or Premium 50, international services must be purchased prior to use. 

Quick first checks if your outgoing international calls or text are not connected / delivered: 

  • Log in to your my.prontomobile.com account to ensure you have sufficient funds in your international wallet. 

Try placing a call or texting a US number.  Success doing so will isolate the problem to an international service issue rather than a more general problem with voice or text.

Need help? Contact us—we’re here to help.