Account access and security

We care about the privacy and security of your information and service.

During signup, we’ll send a verification code to the provided email address. You’ll need to enter this code at the prompt in order to complete signup. This step ensures that you’ve entered the email address correctly and have full access to it—an important step before we will provide you a Pronto phone number and eSIM.

After this time, we’ll ask you to complete a verification step:

• Upon first sign in to the Pronto Mobile app, with the verification code sent as a text message to your Pronto phone number.
• To access and manage Pronto subscription, payment and billing information directly at my.prontomobile.com, with the verification code sent as a text message.
• Before we share sensitive information about your Pronto service with you, whether you're connecting with us through our real people or AI customer care service.
• As needed to comply with industry best-practice security practices or if we detect atypical activity.