Have questions? 

With Pronto, you get access to – the big three nationwide carriers plus many of the smaller regional providers – with real-time switching to the best available connection. It’s a game-changing service offering unbeatable mobile reliability, available exclusively from Pronto.

Absolutely! Your Pronto plan provides full access to every major carrier's 5G networks plus their legacy networks. Our promise is to keep you connected to the best available signal wherever you are.

For most of the day, your current mobile works as it should: clear calls, zippy messaging—a connection strong enough to get the job done. But when it doesn’t, it’s more than frustrating—it’s a productivity killer costing you time and money. That’s where Pronto comes in. 

With traditional carriers, you’re locked into one network. On the go with important work to do and an unstable connection (or no connection)? You’re stuck. Not with Pronto! 

Pronto gives you access to all three nationwide networks (and smaller regional providers, too)—with real-time switching so you get the best available connection. That means more coverage, but more importantly, it means 3X the likelihood of a rock-solid connection wherever your work takes you nationwide.

We’ll be announcing our plans and pricing soon. But here’s what we can share now. Every Pronto plan will include:

• Access to all major U.S. networks with unlimited real-time switching to the best available network.
  
  
• Unlimited nationwide talk, text, and data—no cut-offs, no overage charges. You’ll get the fastest-available speeds within your plan’s data allowance, with slower speeds if you go over.
  
  
• Everything you need, like roaming, international calling and texting, and hotspot data—at competitive, transparent rates if not already included in your plan.
  
  
• Real people, responsive support, including chat, email, and phone, plus self-serve help resources available 24/7.

With access to all networks, Pronto gives you 3 plans in one. And here’s the kicker: even with three plans included, it’s similar in cost to what you pay now for access to a single-network plan from any of the major carriers.

Here's where it gets really good: Only Pronto offers real-time switching to the best available network, helping you stay productive — wherever work takes you.

That's not just affordbale — that's next-level! 

Probably, but let’s make sure. There are two requirements: 

#1. You need an unlocked phone. 

You’ll find instructions on how to check if your phone is unlocked here. 

#2. You need a phone with eSIM support.

iPhone 11+, Samsung S20+ and most other recent model phones support eSIM.

Not sure about your phone? Open the phone dialer, then call *#06# — if you see an EID number, your phone supports eSIM.

If you’d like to use two phone plans (e.g., during your Pronto trial), open the phone dialer, then call *#06#. If you see two IMEI numbers, you’re set if you have an iPhone 13+ and Samsung S24. For earlier models that offer one eSIM and one physical SIM, Pronto will require the eSIM spot.

If only one appears, Pronto will become your primary service (an excellent choice!).

If you purchased your phone from a carrier, it might be locked. If your phone is locked, unless under contractual commitment, your carrier must unlock your phone. For Verizon customers, your phone must be unlocked by Verizon 60 days after purchase. 

Here’s how to check to see if your phone is locked:

On iPhone: Go to Setting > General > About. Scroll down to Carrier Lock. If it says No SIM restrictions, your phone is unlocked. If it mentions a carrier, the phone is locked.

On Other Phones: Open the phone dialer and call *#06#. Your phone IMEI will appear on your screen. Enter your IMEI in a credible IMEI-checker site, like IMEI.org or IMEI24.info, to see if the phone is unlocked.

Still not sure? You can always ask your carrier’s customer service:

• AT&T: 800-335-4685
• T-Mobile: 1-800-937-8997 
• Verizon: 1-800-837-4966 (automatically unlocks phones after 60 days)
• US Cellular: 800-766-9811

Getting Your Free Trial 

1. Sign up for Early Access to lock in your 30-day free trial with absolutely no obligation and special Lifetime Founder’s pricing. 
2. Bring your unlocked iPhone 11+, Samsung Galaxy S20+, or other compatible phone. 
3. Follow the simple steps in your Early Access email (sent from bigboy@prontomobile.com) invitation to get started in minutes: choose your plan, share a few details about you and your phone, download the Pronto Mobile eSIM, and the Pronto iPhone or Android app. 

Like some help? Give us a call and speak to a Pronto Help team member. We’ll get you set up in minutes.

Using Your Free Trial

You’ll get full access to the Pronto plan of your choice for 30 days. You can: 

• Fully switch to Pronto for your trial 
• Add Pronto as a second plan (if your phone supports dual SIM)
• Use a second phone for your trial 

Whatever you choose, make sure to test Pronto on the go — especially in places where you've experienced spotty service from your current mobile carrier — we want you to see the difference! 

Nearing the End of Your Trial 

We’ll remind you by email 7 days and 3 days before it wraps up. If Pronto delivers (we’re confident we will!), you’re already set for monthly service — no action required. But we’re here to help port your number to make Pronto your primary mobile service provider. There’s no need to keep your old wireless plan. 

Not the right fit? That’s okay too. Call us or follow the simple online steps to cancel—we’d welcome your feedback to help us improve.

It’s our way of saying thanks to our earliest customers! You can check out the full offer terms here, but these are the key points:

• Be one of the First 500:
  The first 500 people to pre-register for Pronto can earn free mobile service for life. Just start your 30-day free trial, share your feedback, and use Pronto each month—then your plan stays free for life.
  
  
• Get Founders Pricing:
  Everyone else who pre-registers during the Early Access phase can lock in dramatically reduced Founders pricing for life. Just complete your free trial, share your thoughts, and keep your plan active.

Reserve your spot now — Early Access is released in waves, so the sooner you're in line, the sooner you’ll receive your invite.

You certainly can! Port your current phone number to Pronto or get a new phone number. The choice is yours. You can even start with a new Pronto phone number and port your existing number later.

Timing can vary based on your location and the quality of available signals—but with Pronto, switching networks can take less than 20 seconds or up to 90 seconds. It’s light-years ahead of the industry standard of hours (if not days). And if you ever lose your connection before the switch is complete, rest assured we’re on it—searching for a better signal to get you back online, Pronto!

Even with Pronto, if none of our partner networks have a cellular signal where you are, there’s no connection—at least for now. We’re just getting started. Expect continued innovation, like satellite services, in the near future. 

In the meantime, if you’re not connected, we’ll be constantly searching for a signal. The moment one’s available, Pronto will connect you—automatically.

And as part of our commitment to better mobile for everyone, we'll share insights on trouble zones with our partners to help improve coverage over time. 

We're glad you asked. The big guys like to be in control, so it’s not possible to do a “hot hand-off” from one network to another (yet). 

If your connection weakens, you can end the call and manually switch networks immediately or wait to see if it improves. If you do lose connection completely, don't worry—we'll automatically start searching for the best available network to get you back online fast. Our goal is that you never have to say “can you hear me now?”

During our beta, we’re here for you by email. When early access opens, you’ll be able to reach us by toll-free phone, chat, or email from 8:00 a.m. to 6:00 p.m. ET, Monday to Friday—and as we grow, so will our hours. You’ll also have access to helpful self-serve resources anytime.